Makes budget recommendations for construction projects and future system requirements, Analyzes system problems and implements solutions, Writes job specifications and equipment specifications for contract jobs, Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company, Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Science, information technology or related field from an accredited school and 10 years of telecommunications or networking experience, Candidates that do not possess a bachelor’s degree must have a minimum of 14 years of telecommunications or networking experience, Demonstrated knowledge of trunking, circuit design, MPLS, SONET, TDM, T1s, ISDN, Frame Relay, voice mail, PBX administration and scripting, ATM microwave and radio communication, Demonstrated knowledge of large call center operational requirements; knowledge of information technology terms, equipment, systems, functions and major vendors, Demonstrated knowledge documenting design of systems using computer aided drafting program or equivalent software, Demonstrated oral and written communication, analytical, problem-solving and decision-making skills; prioritize and handle multiple tasks and projects concurrently, PCs, word processing, spreadsheet and database software, Managed the company’s telecom needs including ACD administration, voicemail, call recording, call routing, VOIP, voice circuits, add/moves/changes, telecom servers, gateways, and power over Ethernet infrastructure, Acts as escalation point (Tier 3) for all Credit Union network ACD, VOIP, and telecom incidents, issues, production system problems, Works with 32 Branch Managers to centralize telecommunication support and oversight for all branch telephone systems, Works with Branch Managers and business units throughout the Credit Union, and Senior Management, to drive strategy and leverage telecommunication systems, Develops and programs reporting and ACD call flows to meet business unit needs, Looks for synergies and opportunities to drive change and reduce cost by improving processes, such as reducing number and cost of Branch telephone lines and systems, Continues employee training, education and communication about the ACD, to maximize employee understanding and usage, Manages external telecommunication vendors, Manages $600K annual budget, invoice reviews and payment, and licensing compliance, Develops and matures phone/ticket escalation processes regarding voice infrastructure to provide Tier 1 and Tier 2 service desk documentation and escalation processes, Serves as Telecommunications Systems Administrator – phone provisioning, upgrades, data retention, scheduling, performance, and configuration, Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related field, and/or ten years of equivalent progressive experience, Five plus years’ experience with legacy MCI or AT&T voice networking or heavy voice communications troubleshooting experience and support of a customer-facing call center, Must pass applicable American Airlines pre-hire compliance checks, Must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies), The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act, Experience with design/architecture background (experience with design for disaster recovery/business continuity planning), Experience with vendor voice circuit design, Experience with budgeting, purchasing, and variance reporting, Ability to demonstrate excellent planning and organization skills with the ability to prioritize and manage multiple assignments simultaneously with attention to detail, Ability to think logically, manage competing priorities and meet deadlines, Ability to be on-call 24/7 and flexibility for occasional overnight travel, Ability to lift and transport moderately heavy objects, such data center hardware (routers, switches, and servers), Candidate must demonstrate analytical and problem solving skills, Extensive Hands-on experience in implementing and administering daily site maintenance and operations management, to include troubleshooting network infrastructure devices, telecommunication devices, technical/utility power distribution, scheduled build-outs and installation of equipment, authorized outages, site recovery procedures, Expert skills in information technology and site operations/maintenance management, Candidate must demonstrate an attention to detail, Responsible for working with and managing IT engineering staff and interfacing with government customers to gather customer requirements, develop project scope/WBS when needed and implement plans to completion, Develops and maintains communications with government customer, management and staff to insure that service is delivered on time and within allocated budget or contractual obligations. The contractor shall provide technical knowledge required for engineering, integrating, deploying, and installing Telephone systems, including familiarity with foundation technologies, telephony protocols, and communication standards, The contractor shall provide technical knowledge required for engineering, integrating, deploying, and installing streaming video systems, including familiarity with foundation technologies, network streaming protocols, and communication standards, The contractor shall provide technical knowledge required for engineering, integrating, deploying, and installing digital signage systems, including familiarity with foundation technologies, protocols, and communication standards, The contractor shall provide technical knowledge required for engineering, integrating, deploying, and installing external communication connections, including familiarity with phone system trunk implementation, UC federation, Session Initiation Protocol (SIP) peering, and H.32x neighboring implementation with associated protocols and communication standards, The contractor shall provide technical knowledge required for engineering, integrating, deploying, and installing Email-based message handling systems, The contractor shall upgrade existing UC systems, implement UC phone systems, perform UC system troubleshooting and repairs, and provide expert advice to the FBI for required modifications to maintain full capacity and uninterrupted service, The contractor shall upgrade existing streaming video systems, implement streaming video phone systems, perform streaming video system troubleshooting and repairs, and provide expert advice to the FBI for required modifications to maintain full capacity and uninterrupted service, The contractor shall upgrade existing digital signage systems, implement digital signage phone systems, perform digital signage system troubleshooting and repairs, and provide expert advice to the FBI for required modifications to maintain full capacity and uninterrupted service, The contractor shall engineer systems that meet standardized criteria and custom requirements, The contractor shall install approved VTC systems and upgrades and provide support for installing approved systems and upgrades as required.The contractor shall provide engineering documentation support, consisting of technical review, editing, and formatting of technical work products. Contributes to employee’s professional development but does not have hiring or firing, Five (5+) years of experience with emerging technologies to include hardware, software, and telecom services concepts and trends, Must have strong working knowledge of Cisco Communications Manager (CUCM) solution including Unity Connection, Strong knowledge of Avaya Aura, System Manager, AES, and Virtual Infrastructure, Strong knowledge of SBC’s preferably Oracle ACME packet and Cisco Cube, Working knowledge and understanding of SIP Trunking technology preferred, Working knowledge of Cisco UCCX preferred but not a must, Working knowledge of Asterisk Voicemail and Conferencing, Must be willing to work after hours and weekends/holidays if a task requires work to be done off business hours. The majority of the travel is being on site for the entire duration of an installation, which could be from four to eight weeks. Must possess a positive, “can do” attitude, The ability to function autonomously and to make timely, effective decisions, Excellent organizational and must be a “team player” and easily get along with others in order to be successful in this role, A high level of PC proficiency, must be able to effectively use the Microsoft Office software line, such as Excel, Word, PowerPoint, Project, and Outlook, Ability to travel domestically and internationally, Prepares and presents cost initiatives through ROI and business case analysis, Coordinates and accomplishes scheduled maintenance and repairs with expertise, Responsible for the analysis, interpretation, and processing of telecommunication requisitions and expenditures, Performs systems administration duties on the PBX and adjuncts, Maintains configuration control records, and maintains equipment hardware and software inventory, Coordinates activities with business and facilities organizational partners with equipment vendors and telephone companies, Engineer will follow up with vendors on trouble calls outside of expertise to ensure prompt problem resolution, Monitor corporate and remote telecommunications voice systems to identify and solve technical operating problems as they occur, Coordinate installation and planning of related telecommunication equipment and services throughout the enterprise, Manages/performs software changes required for telephone, software groups, system parameters, class of service and moves/adds/changes, Performs other duties as assigned/required, Provide tier III level technical support to internal customer/business units in addition to design and support of new implementation or solutions, Perform advanced analysis, diagnosis, and resolution of telecommunications problems for a variety of end users and systems, Provide recommendations and implement corrective actions to increase effectiveness of organizational and technology solutions, Provide recommendations to management team to increase effectiveness of organization and technology solutions, Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others, Proven ability to effectively communicate complex information both verbally and in writing. When listing skills on your telecom engineer resume, remember always to be honest about your level of ability. The following tips can also help strengthen your resume … (5%), Extensive contact will be required with external service providers of Microwave, Power, Fiber Optic and other communication vendors. Telecommunications Engineer Resume Tips. Employer reserves the right to modify this job description, including by adding, removing, and altering job duties, Responsible for maintaining the uptime, reliability and quality of the voice network within company, Designs, installs, and configures all voice network components at an expert level, Acts as the lead engineer on the voice network, Perform maintenance activities during off hours, normally occurring between 12am and 6am, Tracks and updates all incidents in a ticketing system, Works with vendors to deploy new voice networks and resolve incidents, Provides a detailed incident report as required, Act as tier-2 or 3 support for all voice network related events, Adheres to company standards in all areas of voice network services, Monitoring of the corporate and customer voice networks worldwide including all PBX’s, IVR’s, etc. It must be build in a very careful manner. 5-7 years of experience in advanced telecommunications technology development and/or application preferred, Telecommunication certifications and/or hands on experience with at least one of the below technology vendors, Experience with contact center environments and associated reporting tools, Experience engineering and programming call recording systems preferred, Experience engineering and programming Avaya Media Servers and Communication Manager platforms including balancing port networks and monitoring DSP resources, Experience with Avaya Call Center Software including vector variables, BSR, and adjunct routing steps, Administration experience with Avaya CMS Supervisor including setting up permissions and performing monthly backups, Working knowledge of SIP and VOIP protocols, configuring networking regions, and working with remote agents, Proficient knowledge of distributed networks and maintenance of highly available systems, Proficient knowledge of networking, routing, and LAN/WAN protocols, Experience working within a globally distributed organization, Hands-on engineering and design experience of voice systems, Ability to work in a team fostered environment, Ability to work in a multi-tasked environment, Supervisory/Management Responsibility: N/A, O Internal- Department Managers and Supervisor, Voice and Data Personnel, End Users, Ability to lift and/or move 20 pounds with or without accommodation, The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Recommends/selects specific products as necessary, participating in tool and vendor evaluations, Researches/assesses available telecommunications technologies in relation to the enterprise's current and future needs, Research of new technologies and practices, Continually works to insure cost savings in all voice communications areas, Meets attendance and punctuality standards, Able to coach others in the development of their skills, Able to analyze and resolve complex issues and problems in a sound and timely fashion, Able to constructively work under stress and pressure when faced with high workloads and deadlines, Able to adjust readily to change and adapt as needed. Meticulous in completing tasks on schedule, with high quality, and with attention to detail, Manages Telecom Expense Management System, Telecom industry understanding in all functions of Telecom including Operations, Engineering, Architecture, Mobility, Unified Communication as a Service (UCaaS) and Contact Center Services, Track record in leading complex phone system projects with Mitel, Avaya and Cisco, Strong understanding in the design of VoIP, ACD, IVR, DIDs and Porting numbers between carriers, Knowledge in the provisioning and implementation of both data and voice services (i.e. Prepared computer-generated reports and analyzed the data. Sniffer), servers, clients, and applications, Responsible for the overall administration of multiple platforms related to voice, video, emergency alert communications ensuring reliability and availability with minimum impact, Coordinate, review, and oversee all telecommunications moves, adds, and changes in both legacy and VoIP phone systems, Provide problem resolution, management, and preventative maintenance of the telecommunications systems, Maintain telephone call accounting and database systems. (10%), Performs and designs monitoring platforms to capture telecom infrastructures health and performance to insure network stability. Familiarity with Macintosh, iOS, and Android operating systems and devices, Familiarity with Incident, Problem, Service Request, Change, and Project management processes, Plan, design, and configure new and improve existing telecommunication technology, policies, and procedures to provide effective technology solutions for call center operations, Analyze existing telecommunication technology and research methods of improving existing processes, Support Call Center end users globally and make recommendations to improve quality, services, reliability, and cost effectiveness of voice communication systems, Obtain cost estimates for telecommunications equipment for projects and obtain approvals for suggested equipment from upper management, Develop processes and procedures for the ongoing operation, maintenance, and backup of telecommunication equipment and systems to ensure product and service availability across the company, Knowledge, understanding, and compliance with Alorica policies and procedures, 3 years of experience in advanced telecommunications technology development and/or application required. Investigates and resolves matters of significance as needed, Oversee staff and sub-contract personnel and provide leadership oversight and mentorship of junior staff supporting the contract, Manage risk and develop risk mitigation strategies to address unexpected issues during the execution of the contract, Hands-on IT and Telecommunications operation & management experience, Knowledge of IT systems/technical background, Must have strong leadership skills and ability to lead technical teams representing multiple technology areas, Must have outstanding communication skills to communicate project status, discuss design, negotiate plans and discuss resource requirements to government and company staff, Education or experience equivalent to a four-year college degree required, 8+ years’ experience supporting Contact Center technologies in a distributed multi-platform enterprise environment of 5000+ users, Advanced knowledge of Network technologies and infrastructure to support an enterprise VOIP environment, Experience with Quality Monitoring and Workforce Management solutions (NICE WFM a plus), Working knowledge of network routing and switching, Knowledge of PHI and PCI compliance standards and best practices, Ability to collaborate and communicate with all levels of management and personnel, Highly organized and skilled in project management methodologies, Ability to work with and motivate people as well as work on tasks with little or no supervision, Requires constant sitting with occasional standing and walking, Requires the use of hands to write, use computers, and manipulate papers is constantly required, Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus, Must occasionally lift and/or move up to 10 pounds, Minimum 5 years working experience in managing VoIP telephony and troubleshooting through problem resolution, Basic understanding of network administration, installing, setting up, maintaining and monitoring the local area network (LAN), wide area network (WAN), and wireless network (WIFI); performing a variety of network maintenance, evaluation, installation, and training tasks to ensure LAN performance meets the company and user requirement. David Lockwood. Work products typically use Microsoft product standards, The contractor shall provide technical management support to transition new products as standard and supported products, 10-15 years of directly related experience in network analysis and design with experience in Unified Communication Integration and Installation Services, Reviews; writes; and provides updates to technical documentation, May provide guidance and work leadership to less-experienced engineers and/or engineering support staff, 5-8 years of related engineering experience, The Connected Vehicle AM team is responsible for defining and deploying support processes to run and protect the rapidly growing Connected Vehicle ecosystem, The range of solutions supported is diverse and growing, with a global consumer facing reach, This position will focus on cellular carrier network related issues and helping to play a key coordination role in leading the triage of related incidents, Excellent written communication skills, including the ability to summarize key aspects of work for management, Basic understanding of DAS (Distributed Antenna Systems), Familiarity of Wi-Fi networks, Telematics, cellular technologies 2G, 3G, LTE, WCDMA, Ability to troubleshoot using cellular carrier and DAS vendor provided web tools, Coordinate with Plants for troubleshooting RF Carrier signals, Experience with telnet and trace route commands, Exposure to cloud computing, telecommunications, and/or existing in-vehicle systems (SYNC), Understanding of web services and mobile applications, Capability to perform at a very high level of technical competence and maturity, dealing with multiple assignments and on-demand critical tasks, Ability to work with stakeholders to ensure that issues are resolved effectively and efficiently, Willingness to participate in off hours support rotation, Open to working a flexible schedule and some weekends to assist with 24x7 global support coverage, Works closely with other technical roles within the IT organization to implement cross functional initiatives to support Corporate growth, Analyze. design and document the telecommunications infrastructure architecture, Coordinate the installation of telecommunications hardware/phone lines for Corporate campus and remote offices, Maintain and document software level and patch maintenance for telecommunications hardware, Adheres to IT standards/policies including Change Management, Document and recommend changes to telecommunications procedures, Possess and apply comprehensive knowledge to complete difficult assignments with minimal supervision, Mentor/train entry level personnel in technical complexities of telecommunications infrastructure, Associate's Degree in IT Required or equivalent work experience Required, 5+ years of experience in telecommunications focusing on Enterprise level engineering and support, Telephony and Data Network design, implementation or diagnostics, Remote Access and VPNs, Network Management and Diagnostic, Strong telephony knowledge: NEAX PBX. Usual duties mentioned on a Telecom Engineer resume include installing equipment, solving technical issues, working with fiber optic or copper cables, and enabling telecommunications … Installation, testing and commissioning of different telecom equipment. Recommends and maintains a pool of strategically allocated spare equipment for safe operation and efficient maintenance of in-building systems, Ensures a signal donor selection for repeater fed in-building systems is optimized for dominant server and maximum throughputs, Evaluates and selects vendors for in-building project deployment making sure Verizon standards are met in a cost effective and reliable manner, Bachelor’s degree in Electrical Engineering or other related degree is preferred. TELECOM NETWORK ENGINEER/ TEST ENGINEER SYSTEM INTEGRATOR/NETWORK PERFORMANCE MANAGER/ BUSINESS ANALYSIS. Navigation. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Present the most important skills in your resume, there's a list of typical telecom engineer … Designed and installed electronic switching system. Sample #1. This is not normal state but it does happen sometimes, Must possess the ability to work with minimum supervision, Must have internet connection and a home office (you’ll be provided with a company cell phone and laptop). Repartee Voice Mail System. Overnight travel may be required, Bachelor’s degree in Telecommunications or Engineering, or equivalent work experience, A minimum of 5 years experience in experience in telecommunications transport engineering or operations. Manage execution of low scale OCT projects, Work on Projects and TAR activities as OCT discipline engineer, Contracts and vendor management including monitoring of Performance of key service providers through quarterly and annual reviews, Work on brownfield replacement projects or the implementation of new technologies. While travel will be based on business needs, the Cable Station Engineer will be required to travel at least 30-40% of the time, up to 50-60% of the time. MPLS, Metro-E, Business Class Internet, POTS, PRI, DID and SIP) and other advanced network services, Experience with 8x8 VoIP Solution or Five9 Contact Center, preferred, Experience with Tangoe Telecom Expense Management Solution, preferred, Experience driving automation and virtualization, Previous experience working for a telecom carrier (i.e. to ensure they are operating optimally and not being over utilized, Maintain backups of all necessary voice equipment into a configuration management tool, Analyze voice traffic patterns and recommend areas of improvement, Interface between the Network and Telecommunication Services department and, but not limited to, the Help Desk, and Server Operations team, Responsible for documenting all changes to the voice network, Interfaces with customers to ensure a proper voice offering, Perform special projects and other duties as assigned, Belongs to an on-call rotation which includes off-hour duties in an emergency fashion, Partner with Client and Project Management teams to create project plans to implement new technology or improve current technology through up-to-date knowledge of technology and Client expectations, Work with end users, business units, and external client technical teams to meet the telecommunication needs of all users, Lead new telecommunication projects, create proposals, and oversee in all aspects of project execution and implementation, Partner with client program managers to ensure the efficient delivery of client telecommunications needs, Field any questions from Telecomm. 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2020 telecommunication engineer resume